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To set up a Call line, in the Groups admin center, expand, choose, and then select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to include a resource account for this Call queue.

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Select the button next to the resource account you desire to designate to this Call queue. At the bottom of the pane, choose the button. If you need to create a resource account: Under, select the button to add a resource account for this Call line. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Enter a descriptive. Agents see this name when a call exists to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Appoint outbound caller ID numbers for the agents by specifying several resource accounts with a phone number. Agents can choose which outgoing caller ID number to utilize with each outbound call they make. Within the Calls App, representatives can use their Call Line (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you want to enable representatives to use for outgoing caller ID purposes. Select the button next to the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed contact number: Under, select the button to include a resource account.

Select the button at the bottom of the results. On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've developed this new resource represent calling ID, you'll still require to: Pick a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you enable them. When you've picked a language, choose the button at the bottom of the page. Define if you wish to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you select, the system checks out the text that you type (up to 1000 characters) when the Call line addresses a call. Note When utilizing Text to Speech, the text should be gone into in the language picked for the Call line.

Groups offers default music to callers while they are on hold in a line. The default music provided in Groups Call queues is free of any royalties payable by your company. If you wish to play a specific audio file, choose and publish an MP3, WAV, or WMA file. Note You are accountable for independently clearing and securing all essential rights and permissions to use any music or audio file with your Microsoft Teams service, which may include intellectual home and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all appropriate rights holders, which might include artists, stars, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, control or certify the music copyrights, sound impacts, audio and other intellectual property rights.

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Review the requirements for including agents to a Call line. You can add up to 200 representatives by means of a Groups channel. You should belong to the group or the developer or owner of the channel to include a channel to the line. To utilize a Teams channel to handle the queue: Select the radio button and choose (overflow call answering).

Select the channel that you want to utilize (just standard channels are fully supported) and choose. The following clients are supported when using a Groups channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac customer Note If you use this option, it can take up to 24 hr for the Call line to be completely operational.

You can add up to 20 agents individually and up to 200 representatives by means of groups. If you wish to add private users or groups to the line: Select the radio button. To to the queue: Select, look for the user, choose, and then choose. To to the queue: Select, look for the group, select, and then choose.

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Keep in mind New users included to a group can take up to 8 hours for their first call to show up. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be added as agents to the Call queue. Important Known concern: Appointing personal channels to Call queues When utilizing a personal channel calls will be distributed to all members of the group even if the personal channel only has a subset of staff member.

lowers the quantity of time it takes for a caller to be connected to a representative after the agent accepts the call. For conference mode to work, agents in the Call line should utilize among the following customers: The current variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Groups, Just mode. Representatives who do not satisfy the requirements aren't included in the call routing list. We suggest making it possible for conference mode for your Call queues if your agents are utilizing compatible clients (overflow virtual receptionist). Pointer Setting to is the recommended setting. overflow answering service. When you have actually selected your call responding to options, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Company Server. Conference mode is required if Teams users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in queue for approximately 2 seconds when very first joining the call.

If you require to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the combination of and isn't supported. If you require to utilize, select,, or as the.

When using and when there are less calls in queue than available agents, only the very first two longest idle representatives will be presented with calls from the line. When using, there may be times when an agent receives a call from the line soon after ending up being unavailable, or a short delay in receiving a call from the queue after ending up being readily available.